ReadyShare Cancellation & Refund Policy

1. Passenger Cancellation Tiers

When a passenger initiates a cancellation, the reimbursement amount is calculated based on the time remaining before the scheduled departure:

2. Driver Cancellations & Penalties

• Immediate 100% Refund: If a driver cancels a scheduled ride at any time, all booked passengers receive a mandatory 100% full refund immediately.
• Priority Rebooking: Affected passengers receive push notifications highlighting alternative vetted drivers travelling the same corridor.
• Driver Reliability Penalty: Repeated late cancellations negatively impact driver reliability scores and result in temporary publishing suspensions.

3. OTP & Pickup Validation Disputes

The mandatory 4-digit OTP is the legal confirmation of service delivery:

• If the driver arrives at the incorrect location or departs without picking up the passenger, the 4-digit code is never submitted.
• Because the trip is never validated by OTP, the passenger's fare is automatically refunded in full following our automated audit.
• If a driver is more than 30 minutes late without mutual communication, the passenger has the unilateral right to cancel with a 100% refund.

4. Refund Processing Windows

• ReadyShare In-App Wallet: Instant (recredited within 60 seconds).
• Credit or Debit Card (Stripe): 3 to 5 business days, subject to card issuer processing times.
• Bank Transfer / Mobile Money (Flutterwave): 1 to 2 business days.

5. Severe Weather & Road Closures

Full 100% refunds are granted outside normal cancellation windows for verifiable emergencies, including official road closures, blizzards, severe weather alerts, or natural transit restrictions.